AGB

T&Cs – General Terms and Conditions

1. General

1.1. The following General Terms and Conditions regulate the contractual relationship between consumers (hereinafter: “Customer” or “User”) and Sunside Apartments Pula (hereinafter: “Landlord”).

1.2. The inclusion of own general terms and conditions is hereby rejected.

2. Conclusion of contract

2.1. The subject of the contract is the rental of apartments for accommodation as well as all other services provided to the customer in this context.

2.2. The descriptions shown on the website serve to provide a non-binding offer by the customer, whereupon we check our capacities and make the customer a non-binding offer. If the customer accepts this offer, he or she will subsequently receive a booking confirmation.

2.3. The contract is only concluded when the landlord sends the booking confirmation to the customer.

2.4. The customer agrees to receive offers/booking confirmations/invoices electronically. The files are usually sent in PDF format by email.

2.5. If the offer/invoice contains printing errors or if there are technical errors in the transmission of the price, the lessor is entitled to contest the offer. Any payments already made will then be refunded to the customer immediately.

2.6. The data provided by the customer during the booking process will be processed, stored and used for the purpose of executing the contract. Contract documents and invoices will be stored in accordance with applicable Croatian law. Further information can be found in the privacy policy.

3. Services/Prices/Payment

3.1 The landlord is obliged to keep the apartments booked by the customer ready and to provide the agreed services within the agreed period.

3.2. The customer is obliged to pay the applicable prices for the apartment rental and to pay a deposit of 20% into the landlord's account within 3 working days of receiving the booking confirmation. The remaining amount is due on the day of arrival at the latest. If payment deadlines are not met, the landlord can withdraw from the contract. Non-payment is considered withdrawal and entitles the customer to re-let the apartment.

3.3. Additional costs for waste disposal, water or parking spaces are not charged.

4. Withdrawal/Cancellation conditions

4.1. Cancellations can be made free of charge up to 30 days before arrival. Between 29 and 14 days, 50% of the total price is due. Between 13 and 7 days, 75% of the total price is due. From less than 7 days, as well as in the event of a no-show, early departure or late arrival, 100% of the total price is due. Cancellations must always be made in writing. You can provide a substitute person who will fulfil the contract in your place under the conditions stated.

4.2. If the customer fails to make an advance payment as agreed in accordance with clause 3.2, the landlord is entitled to withdraw from the contract.

4.3. Furthermore, the landlord is entitled to withdraw from the contract for good cause, in particular if force majeure or other circumstances beyond the landlord's control make the fulfillment of the contract impossible; apartments are booked negligently using false information; the landlord has reasonable grounds to believe that the use of the service could endanger the smooth running of the business, the security or the reputation of the landlord in public; the reason for the stay is illegal. The justified withdrawal of the operator does not give the customer any right to compensation.

5. Provision, handover and return of the apartments

5.1. The customer does not acquire any right to the provision of specific apartments that have not been expressly agreed in writing.

5.2. Arrival and departure: The accommodation is available to the customer from 2:00 p.m. on the day of arrival and until 10:00 a.m. on the day of departure. These times must be adhered to unless otherwise agreed individually.

5.3. If the tenant does not arrive by 10 p.m. on the day of arrival, the contract is deemed to have been terminated after a period of notice of 12 hours, provided that the landlord has not received any notification of this. The landlord can then freely dispose of the apartment. A (pro rata) refund of the rent due to early departure or non-appearance will generally not be made.

6. Tenant’s obligations/house rules

6.1 Quiet hours between 10 p.m. and 8 a.m. must be observed so that all guests can have a restful night.

6.2. The apartments must be left as they were found. Garbage must be disposed of in the containers provided. It is forbidden to destroy installations, furniture, furnishings and equipment. If anything goes missing or is damaged, the landlord must be informed immediately. If this is the fault of the customer, the customer must compensate for the damage. Any damage or defects found upon arrival must be reported to the landlord immediately. It is forbidden to take furniture and equipment (towels, blankets, etc.) outside.

6.3. All of our apartments are non-smoking rooms. We are happy to provide the customer with an ashtray for smoking on the terrace.

6.4. The keys to the apartments must be looked after carefully. If they are lost or damaged, a fee will be charged. We also ask that you always lock the apartments.

6.5 When leaving the house, it is essential to close windows and doors, close parasols, turn off lights and all electrical appliances (TV, air conditioning, stove, etc.) and turn off the water taps.

6.6. Each guest is responsible for their own belongings and valuables left in the apartment. The landlord accepts no liability for any loss of these items.

7. Other provisions

7.1 Subletting of booked apartments is prohibited.

7.2. Use of the apartment for any purpose other than accommodation is prohibited.

7.3. Access by visitors not specified in the booking is only permitted after prior arrangement.

7.4 Pets are not permitted.

7.5. In special circumstances, e.g. in case of danger or to prevent the occurrence of possible damage, the landlord has the right to enter the apartment. He is obliged to inform the guest about this at the next contact.

7.6. The tenant agrees that necessary personal data will be stored within the framework of the contract concluded with him. All personal data will be treated with absolute confidentiality. For further information, please see our privacy policy.